Refund & Return Policy

Last Updated: July 26, 2026

At Henry Poedagar, we are committed to providing high-quality watches and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read this Refund & Return Policy carefully before requesting a return, exchange, or refund.

Returns

We accept returns on eligible products under the following conditions:

• The return request must be submitted within 30 days of the delivery date.

• The watch must be unused, unworn (except for inspection), and in its original condition.

• All protective films, stickers, and factory seals must remain intact.

• The watch must be returned with its original box, warranty card, manuals, accessories, and any complimentary items included with the purchase.

• The product must show no signs of wear, scratches, dents, resized bracelets, or other damage caused after delivery.

Returns that do not meet these conditions may be refused or subject to a partial refund, depending on the condition of the returned item.

Non-Returnable Items

The following items are not eligible for return or refund:

• Watches showing signs of wear or use.

• Watches with removed protective films or damaged factory seals.

• Watches with resized or adjusted bracelets.

• Personalized or engraved watches.

• Gift Cards.

• Final Sale or Clearance items, unless they arrive damaged or defective.

• Products returned without their original packaging, warranty card, manuals, or accessories.

Exchanges

If you would like to exchange an eligible watch for a different model, color, or variation, please contact us before returning your order.

Exchanges are subject to product availability.

If the requested item has a different price, any price difference will be charged or refunded accordingly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• Clear photos of the watch.

• Photos of the original packaging.

• A brief description of the issue.

Once the issue has been verified, Henry Poedagar will, at its discretion, provide one of the following remedies at no additional cost to you:

• A replacement product.

• A replacement of the defective part (when applicable).

• A full refund.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return results from our error or a verified product defect.

Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped.

• The product arrived damaged.

• The product has a verified manufacturing defect.

For your protection, we strongly recommend using a tracked and insured shipping service, as Henry Poedagar cannot guarantee receipt of returned packages that are shipped without tracking.

Warranty

This Refund & Return Policy is separate from any manufacturer's or store warranty that may apply to your watch.

If your watch develops a manufacturing defect after the return period has expired, please contact our Customer Support team for warranty assistance.

Damage resulting from misuse, accidents, improper handling, unauthorized repairs, normal wear and tear, or water exposure beyond the stated water-resistance rating is not covered under this policy.

Water Resistance Disclaimer

Water-resistance ratings are provided according to the manufacturer's specifications.

Water resistance is not a permanent condition and may decrease over time due to normal wear, impact, improper use, or aging of seals and gaskets.

Damage caused by water exposure beyond the watch's specified water-resistance rating is not considered a manufacturing defect.

Order Cancellations

Orders may be canceled only before they have been been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.

Estimated Delivery Time

Orders are typically processed within 1–3 business days.

Estimated delivery time after dispatch is generally 7–15 business days, depending on the destination country, customs clearance, and local carrier services.

Delivery estimates are not guaranteed and may occasionally be affected by customs inspections, severe weather, transportation disruptions, public holidays, or other circumstances beyond our control.

Tracking information will be sent by email once your order has been shipped, when available.

Contact Us

If you have any questions regarding returns, refunds, exchanges, warranty service, or your order, please contact our Customer Support team.

Customer Support Email:
contact@henrypoedagar.com

All customer support inquiries are handled exclusively via email.

We aim to respond to all emails within 24–48 business hours, Monday through Friday.